FREQUENTLY ASKED QUESTIONS
Common Questions, Honest Answers.
Everything you need to know about working with us. Can’t find your answer? Message us on WhatsApp — we reply fast.
ABOUT OUR SERVICES
We offer a full range of digital marketing services including web design and development, SEO (search engine optimisation), social media marketing, PPC and paid advertising (Google, Meta, TikTok), online reputation management, and bespoke CRM and POS systems. We also offer Business Growth Packages that bundle multiple services into one monthly retainer.
Yes — we are a UK-based agency operating primarily in the Birmingham area, but we work with businesses across the UK. All of our work is done in-house by our UK team. We never outsource to overseas contractors.
Absolutely. We work with businesses across the whole of the UK — from sole traders in Scotland to multi-location companies in London, Manchester and beyond. Most of our client relationships are conducted remotely via video call and WhatsApp, which works extremely well.
We work with businesses of all sizes — from sole traders and startups to established SMEs. Our three Business Growth Plans (Standard, Executive and Platinum) are designed to serve different stages of business growth. We also take on bespoke project work.
PRICING & CONTRACTS
Our Business Growth Plans start at £1,100/month (Standard), £1,800/month (Executive) and £2,300/month (Platinum). Web design projects start from £800 for a Starter Site. Bespoke CRM and POS systems are scoped per project. All prices are transparent — no hidden fees.
No. All our retainer plans are monthly rolling — you can cancel any time with one month’s notice. We keep clients because our results speak for themselves, not because of a contract. For project-based work like web design, we work on a 50% deposit / 50% on completion basis.
Yes. For website projects and larger one-off pieces of work, we offer payment plans tailored to the project size. Typically 50% at the start and 50% on completion. For larger projects we can discuss a phased schedule. Just mention it when you get in touch.
No setup fees. Every plan starts with a full onboarding session and a 30-day action plan as standard. There are no hidden costs — everything is discussed and agreed upfront before work begins.
WEB DESIGN
Most projects complete in 7–14 days from receiving your content (logo, text, images). Custom e-commerce or complex builds take 3–5 weeks. We provide a firm timeline before work begins.
Yes — 100%. Once paid, you own the site, domain and all assets outright. We hand over full admin access on launch day. You are never locked in to using us for hosting or maintenance.
Every site we build is fully responsive — it adapts automatically to phones, tablets and desktops. We test on multiple devices before launch. Over 65% of UK web traffic is now mobile, so this is non-negotiable for us.
SEO & RESULTS
SEO is a long-term strategy. Most clients begin to see meaningful improvements in rankings and traffic within 3–6 months. Competitive industries or national campaigns may take 6–12 months to see significant results. We set realistic expectations from day one and show you progress every month.
No reputable agency can guarantee specific rankings — Google’s algorithm is constantly evolving and no one controls it. What we can guarantee is that we will implement best-practice strategies, be transparent about progress, and work consistently to improve your visibility. Our clients consistently achieve significant ranking improvements.
Every client receives a clear monthly report showing exactly what activity was carried out, what the results were (traffic, leads, rankings, engagement) and what we’re doing next. We don’t hide behind vague metrics — we report on the numbers that matter to your business.
STILL HAVE QUESTIONS?
Ask Us Directly.
Can’t find what you’re looking for? Send us a message and we’ll get back to you within the hour.
Ready to Get Started?
Book your free 30-minute consultation — no jargon, no pressure, just honest advice.
